Group Seminars

GROUP SEMINAR PROGRAMS
Agenda and Expected Results

Basic Communication Skills

• General concepts of communication & rapport building
  
• A self-assessment of each participant's communication style
  
• An understanding of how to recognize others' communication styles
  
• Practice in using flexibility & versatility in communication styles

The Hiring Process

• Building the three-legged stool
  
• The various sources for finding suitable candidates
  
• The screening methods for qualifying candidates
  
• Telephone screen & face-to-face behavioral interview techniques
  
• Identifying the selection dimensions & knock-out dimensions for a particular position
  
• Appropriate interview questioning methods
  
• Reference checking techniques

RESULTS: Participants should learn to make better matches between candidates, company and job, thereby reducing turnover and increasing retention.

Conflict Management & Problem Solving

• The fundamentals of problem solving
  
• The concept & methods for option generation
  
• The attentive, listening, negotiating and contracting behaviors for effective conflict management
  
• The practice of win-win negotiating behaviors
  
• Power and anger issues

RESULTS: Participants should learn how to defuse emotional situations more effectively by understanding that "emotion blocks logic". They achieve the results they want by working through potentially problematic situations.

Seminars - Page -2 -3 -4